Career Navigator (Right Turn)


Job Title:                     Career Navigator (Right Turn)
Department:              Workforce Development (WFD)
Reports to:                Program Coordinator
FLSA Status:               Exempt – Full time



The Right Turn Career-Focused Transition Initiative (Right Turn)TM of Goodwill of Houston uses a three-phase career development model to promote the successful transition of young adults to employment, continued learning opportunities, and independent living.  The Career Navigator will work with youth 18 to 24 years old with an emphasis for re-entry young adults. The position will assist participants in exploring and enrolling in the identified career pathways with the outcome being employment in the target industry.  This program also provides workforce development services such as work readiness programs and job placement services to assist individuals with disabilities and other barriers to employment in the achievement of their maximum vocational potential.  These services must be responsive to the objectives of participants, funding agencies and employers; in compliance with regulatory and accreditation standards; and operated with financial efficiency.


Role of the Career Navigator

The Career Navigator is responsible for assisting and supporting the participants’ successful upgrading of his or her academic skills, job readiness, together with job connection staff, successful employment. Working as part of a team, he or she enrolls; case manages and provides career guidance to participants throughout the training and placement process. Examples of typical work includes providing student employment services, case management, meeting with employers to create internships and match students to jobs, and working with Workforce Development Councils, employers, training vendors detention facilities and parole/probation departments. Based on the knowledge, skills and abilities of employees and the business needs of the organization, employees may be assigned additional duties as needed.


Outreach & Sourcing

  • Conduct participant and employer outreach and actively research responsibilities to assist participants entering employment in the career pathway chosen.
  • Identify and solicit commitments from possible sources of employment / apprenticeships from area employers in the target industry.
  • Develop and maintain relationships with prospective stakeholders who include but not limited to participants, parole/probation officers, training site vendors, internship sites and employers.
  • Attend industry meetings and events to maximize communications and gain detail understanding of sector and employment opportunities.

Case Management/Career Navigation

  • Provide wrap around case management for participants in the re-entry program.
  • Work with participants to determine specific needs, assist in accessing resources of partner agencies.
  • Coordinates directly with staff of other agencies and monitors participant’s successful access of service.
  • Monitor’s participant’s progress that includes facilitation weekly soft skills/job readiness classes, prompt response to participant’s issues, site visits and follow up on Individual development plan goals.
  • Make recommendation for tutoring and additional resources needed for participant’s successful completion of HSD/Equivalent if needed.
  • Assist participants in enrollment and registration process at post-secondary/vocational institution in line with career plan.
  • Conduct service coordination meeting with stakeholders to review participants progress in the program.


Program Administration

  • Track all job development activities, workshops, classes, internships and all case management activities in multiple databases (JIMS, YO-MIS, ECM, CIS 360, Case Mgr)
  • Ensures data accuracy in databases for assessments, enrollments, case-management, follow up, referrals ICDP and career pathway training updates.
  • Build and maintain participant’s case files.
  • Submit all required and/or requested documentation/ reports/paperwork by assigned due dates
  • Build relationships with appropriate departments and staff to enhance the job readiness/training
  • Experience of each participant and facilitate progress towards completion of training and successful employment.
  • Meet and exceed performance goals and demonstrate behaviors of the organization’s operation agreements.
  • Perform other duties as assigned.


Minimum qualifications


  • Bachelor’s degree (Master’s preferred) in career development, education, marketing, psychology, communications, social services, or equivalent experience required.
  • Demonstrated experience in career development, job development and job placement required.
  • Ability to develop and facilitate engaging career development related workshops to groups.
  • Previous experience developing relationships with prospective employers required.
  • Demonstrated organizational and office skills in developing, managing and tracking program materials, processes, and procedures.
  • Effective human services skills such as coaching, mentoring, supervision, motivation, and tracking of such services required.
  • Demonstrated sensitivity to the needs of students.
  • Ability to communicate effectively both orally and in writing.
  • Ability to personify a pleasant and friendly atmosphere to the general public, staff, and faculty.
  • Self-directed and motivated.
  • Very comfortable and adept at using computer and mobile computing technology like Wi-Fi, laptops, smart phones, Microsoft Office products, Google web-based products, databases, etc.   
  • Ability to effectively transition between multiple work locations.


Working Conditions

The physical demands/work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements include the ability to twist, bend, squat, reach, stoop, kneel, crouch, push and pull. The employee must be able to lift to 20 pounds.

Balanced Scorecard/Key Performance Indicators:

  • Assist in recruiting 120 opportunity youth by end of active phase grant.
  • Meet program participant training and employment outcome within 12 months.  
  • Case management of youth progress in program noted in multiple data systems.
  • Capture 4 new employer relationships monthly using Employer profiler.
  • Work towards overall grant strategic plan goals.


For more information, contact Goodwill of Houston at 832-900-7454 or