FAQ's

Q: How do I find a donation center near me?
A: To find your nearest location, please go to our Find a Donation Center Map or download our Goodwill Houston App.

Q: Why should I donate to my local Goodwill rather than somewhere else?
A:When you shop at Goodwill, you're not just saving a bundle - you're helping to create jobs that give invaluable tools to those who would otherwise struggle to find employment. We believe that instead of giving hand-outs, or giving people fish, we should teach them how to fish instead. Our employment of over 1700 individuals in the Houston area is a testament to our commitment to putting the money from your purchases where it belongs: employment and job creation for those who need it in our city. 95.5% of our budget goes directly to employment programs and services. Other stores like Goodwill claim to donate part of their proceeds to charity, but often only 5 cents on the dollar is being donated to a worthy cause. At Goodwill, you can rest assured that your purchases are going directly toward our cause.

Q: What items do you accept for donation?
A: See our Donation Guidelines for a list of acceptable and unacceptable donation items. We accept items that are in good condition and can be sold “as is.” We make the best use of items that are clean, complete and in sellable condition. We cannot accept items that are in need of repair, incomplete or in poor condition (although e-waste — anything with a battery or a plug — is accepted in any condition). We only accept items that comply with environmental hazard and public safety rulings. When hazardous chemicals or other dangerous materials are donated to Goodwill, they put staff members and the community at risk for exposure and potentially serious danger. Please think before you donate. 

Q: Do you accept financial donations?
A: Yes we do, and you can make a financial donation online today using our electronic donation form. In addition to cash gifts, we welcome investments in the form of bequests or memorials, life insurance, trust agreements, stocks or other securities. For details, please email development@goodwillhouston.org or call the development department at (713) 699-6383. You can also mail a check to 1140 West Loop North, Houston, TX 77055 ATTN: Development Department. Goodwill Houston is a 501(c)(3) tax-exempt organization, contributions are tax-deductible to the extent allowed by federal and state law.

Q: What should I do with my cell phone before I donate or recycle it?
A: Prior to donating or recycling your cell phone, there are three things you need to do:

  • Terminate your service.
  • Clear the phone’s memory of contacts and other stored information.
  • Manually delete all information, and follow instructions from your wireless carrier or the product manual on how to conduct a factory hard reset; Use data erasing tools that are available on the web.
  • Remove your SIM card and shred or cut it in half. If you are not sure if your phone uses a SIM card or if you need assistance removing your SIM card, contact your service provider or manufacturer. 

Q: What does Goodwill accept/not accept as a donation?
A: Please view our list of acceptable items.

Q: Does Goodwill accept computers?
A: Goodwill Houston and Dell have partnered to provide RECONNECT, a free program for consumers to reuse and responsibly recycle unwanted computers. Donate your old computers, monitors, keyboards, mice, speakers, etc. for free at any Goodwill Houston store or attended donation center. Any brand computer is eligible for donation. RECONNECT will refurbish or recycle the equipment. When you buy an affordable system that's great for home or school use, you benefit the community and help put people to work.

Q: What are the hours for your donation sites?
A: Please check our donation location map for the hours of each of our sites. 

Q: I have large items that I can’t bring to a donation site and don’t fit the requirements for pick up. What other options do you offer?
A: Goodwill Houston no longer provides home pick-ups, but we have over 100 donation centers conveniently located throughout Houston and surrounding areas.

Q: I lost my donation receipt. Will Goodwill send another as a replacement?
A: Goodwill does not keep records of donors and donations and will not be able to replace a lost donation receipt - please keep yours safe so you can use it when it's time to claim your donation as a deduction.

Q: I inadvertently donated an item. Who do I contact?
A: Please call the donation center or store where you donated your items to determine whether or not they are still available and have not yet been sold. 

Q: When I dropped off my donations recently I saw an item that had been donated and asked the attendant if I could purchase the item and he said no. Why can’t I buy the item from the truck?
A: Donated items must reach our stores and be processed before they can be purchased, so you won't be able to buy anything straight ff the truck. That being said, head into your favorite Goodwill stores often to check in on our always-growing and changing merchandise!